Ours was a traditional university with most of the offices scattered in the three story administration building. Our student customers spent much lost time trying to find the correct offices for their needs like parking permits, financial aid etc. A small Kaizen team was formed to come up with ideas to alleviate this student confusion. […]
On Many Things Do Not Ask Permission Ask For Forgiveness Always Try To Make Things Better Show Initiative I and a colleague were software installers on a major e-commerce software system that was to be installed at a large multinational company. The software was somewhat specific to each plant or service department but over 80% […]
Category Management at Its Best By Dr. Tom DePaoli Office Supplies RFQ Best practices for Office Supplies are many and varied. They greatly depend on what the customer wants or the Voice of the Customer (VOC). Once I was tasked with completing an office supplies sourcing search for a client in a major western state […]
I had just reported into a new organization and was given a huge orientation packet with a three-page checklist. When I asked individuals how long it would take to complete the check-in process the answers varied from 4 hours to two weeks. There were four different types of employee groups but just one check-in process […]
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Nice Cassock Altar Boy Tommy I was required to be an altar boy for our church. I did not really want to be one but it was expected of me and the nuns at my school trained all the altar boys. They also showed somewhat blatant favoritism for altar boys, holding out faint hope that […]
I had just taken over a department and was struggling with understanding exactly what my employees were working on and what their key projects were. Most reporting to me was informal, inconsistent and incomplete. I was involved in trying to transform the department based on the new company strategies. I actually did conduct an As […]
Success in reducing cycle time can be readily measured both quantifiably and qualitatively. As a result, purchasing professionals must ensure that initial cycle-time benchmarking is carefully done before any measurements of success or outcomes are put into place. The CAPS study, Purchasing’s Contributions to Time-Based Strategies (Thomas E. Hendrick, Ph.D., 1994) lists 10 outcome areas […]
By Dr. Tom DePaoli Purchasing professionals need to realize that they must not only market their purchasing strategies but their successes. Many purchasing professionals neglect to create a marketing plan for their organization. I use the term marketing plan synonymously with communication plan. Some of the goals and techniques of your marketing-communication plan should be […]
63. Make Your Followers “Create” Department Goals Break your department up into teams. Make them come up with some goals for the year, not you. Give them no resources or tools to complete them. Require them to report on them monthly and berate them if they make no progress. Story One of my colleagues had […]
Dr. Tom DePaoli CEO Apollo Solutions won an award for his book “Leadership by Storytelling: The Best Way to Learn Good Leadership Skills”,
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