Destroy Trust

1. Make Sure You Destroy Trust             Do not keep your word. When you break your word make the lamest excuse you can think of and insist that you were misunderstood. Berate employees who do not keep their word and tell them it is not acceptable. Constantly praise your honesty and integrity as beyond reproach even […]

De-Mystifying Lean Six Sigma for Purchasing Professionals

By Dr. Tom DePaoli Many supply chain and purchasing professionals are intimidated by Lean Six Sigma (LSS) and its proponents. Relax. It is just a disciplined approach to problem solving. LSS uses many tools that have been around for years; in many cases the tools have just been cleverly repackaged by consultants. Decisions are data-based, disciplined […]

Customer-Service Tactics: Walk the Process

I once headed a walk-in customer-service center at a large US Navy base in Virginia. Often when customers arrived at the cen­ter, they were in various states of panic, looking for parts that they needed immediately either because of a breakdown or because their ship was about to go to sea. I always did my […]

Common Sense Supply Management

Chapter 1 Excerpts  Free Download CommonSense Supply Management Webinar Buy this Supply Chain Guide at Amazon.com. All 5 star reviews! In this hard hitting and unorthodox guide to supply management, Dr. Tom DePaoli shares the business lessons learned by engaging the reader with his tales from the supply chain management trenches. Click below for short […]

Common Sense Purchasing Top 5!

Common Sense Purchasing Top 5! New Edition Coming Soon on Amazon!   Short Video on the book Common Sense Purchasing! on Amazon. Click on URL below CommonSensePurchasing-Revision 1 2021-wmv Common Sense Purchasing by Dr. Tom DePaoli is a no holds barred practical guide to purchasing and negotiations success. If you don’t like consultants, buzzwords and theory […]

Christmas Gifts

Another time I asked for a five-cell flashlight so that I could use it to send Morse code messages to my friend across the street. We would spend house sending secret messages to each other. We provided a lot of business for battery companies. The first time I took my new bike to school I […]

Choosing Sides in Baseball

The old gang The first step in choosing sides in baseball was a tradition that many are familiar with. The two team captains would both get a grip on the bottom of a baseball bat. Each would alternately more their hand up the bat gripping it as they went up the bat until they reached […]

Can Purchasing Use Some Aspects of Broken-Windows Theory?

By Dr. Tom DePaoli Broken-windows theory is primarily used in law enforcement. It is not a complex or very complicated approach in concept. When a neighborhood starts to show disorder, decay or even minor crimes occur, the police force acts aggressively to prevent further disorder and increases in crime. Then significant statistical analysis recommends where […]

Can Purchasing Bootstrap and Lead the Transformation of An Organization?

By Dr. Tom DePaoli Purchasing’s role in an organization touches across many departments, suppliers, countries, and competitors. This situation requires that purchasing professionals possess excellent communication skills and the ability to quickly adapt to different cultures, perspectives and crises. Transforming your own organization’s culture is a grueling challenge. Expecting purchasing to “bootstrap” or use its own […]